These days I’m having some problems with my Mobitel HSDPA connection. I’ll tell you guys everything which is related to the problem as I think. So if anyone knows a solution, it can be shared with all of us.
Last day I used my Mobitel HSDPA connection was Thursday. At that day, three windows updates were installed on my Vista Business and prompted me to restart to finish installing updates. But instead of restarting, I shutdown the machine after finishing my work. Then next 3days I didn’t use the machine. But I carried my USB modem home and connect from there. At home I have very low 3G signal strength but anyhow I was able to connect to the internet with WCDMA network.
Then after my return to Colombo on Monday evening, I tried to connect to the internet again. But the modem indicated me that only the GPRS connection is available and very rarely it show WCDMA network. But each time I tried to connect it ended up with an error saying that the ‘Connection to the remote computer can not be established’. A few times it was able to connect through GPRS but the Internet was not available. Icon in the system tray indicated that “Limited Connectivity”. Then I gave up the work and tried again on tomorrow. But the result was same. Then I called the customer care, I have to wait on the phone line around 10min after presenting my question, Then he came up with an answer saying that you better try again in a few minutes. Then it should be connected with out an error. But the problem is still there.
Above was the summery of what happened to me. Does any one get a clue by reading above para?
My modem is working well; I tried it with my office pc. It is working well.
What you guys think? Where should be the error?
Network? Windows Update? Modem? Signal Strength?
Many Thanks.
Last day I used my Mobitel HSDPA connection was Thursday. At that day, three windows updates were installed on my Vista Business and prompted me to restart to finish installing updates. But instead of restarting, I shutdown the machine after finishing my work. Then next 3days I didn’t use the machine. But I carried my USB modem home and connect from there. At home I have very low 3G signal strength but anyhow I was able to connect to the internet with WCDMA network.
Then after my return to Colombo on Monday evening, I tried to connect to the internet again. But the modem indicated me that only the GPRS connection is available and very rarely it show WCDMA network. But each time I tried to connect it ended up with an error saying that the ‘Connection to the remote computer can not be established’. A few times it was able to connect through GPRS but the Internet was not available. Icon in the system tray indicated that “Limited Connectivity”. Then I gave up the work and tried again on tomorrow. But the result was same. Then I called the customer care, I have to wait on the phone line around 10min after presenting my question, Then he came up with an answer saying that you better try again in a few minutes. Then it should be connected with out an error. But the problem is still there.
Above was the summery of what happened to me. Does any one get a clue by reading above para?
My modem is working well; I tried it with my office pc. It is working well.
What you guys think? Where should be the error?
Network? Windows Update? Modem? Signal Strength?
Many Thanks.
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