Anyone who's ever had the Red Ring Of Death (the Xbox 360's way of saying it's dead) knows what an unfortunate position they are in. There are various ways to fix the RROD, but most of them indicate that it's time to get a new Xbox 360. Ordinarily, this would not be a problem. In a classic RMA (Return Merchandise Authorization), a customer says they got a broken product, want a new one, ship the broken one to the manufacturer, and get a new one for their troubles.
However, what happens when this keeps happening? A certain Justin Lowe has done this classic RMA procedure with his Xbox 360 eleven times over, and still isn't sure whether or not he'll have to do it again. And with the wide range of problems he's had, why should he be sure? He's lost three Xbox 360s to the infamous red ring of death, two to disc read errors, two were dead on arrival, several had random audio and video-related issues, and one actually exploded. Customer support was at first friendly and fast, but now, it seems to Justin as if they are slow and unhelpful. » Read full story
However, what happens when this keeps happening? A certain Justin Lowe has done this classic RMA procedure with his Xbox 360 eleven times over, and still isn't sure whether or not he'll have to do it again. And with the wide range of problems he's had, why should he be sure? He's lost three Xbox 360s to the infamous red ring of death, two to disc read errors, two were dead on arrival, several had random audio and video-related issues, and one actually exploded. Customer support was at first friendly and fast, but now, it seems to Justin as if they are slow and unhelpful. » Read full story
