Hello!
We are writing to inform you that your withdrawal request has been put on hold. In order for us to be able to proceed your withdrawal request, please provide us with the following documents:
- Colored copy of BOTH PAGES your passport or ID showing clearly your full name, your photo, the date of birth, the expiration date (valid), the official document number and your signature
- In addition if you have deposited by credit card/s then please provide clear color copies of both sides of the Credit Card you have used to fund your trading account (clearly showing the first 6 digits and the last 4 digits of the card, your signature, date of expiry).
Please, make sure that other numbers of the card are hidden.
You have to provide us the documents within 24 hours, otherwise the request would be canceled.
We appreciate your understanding in this matter and we apologize for any inconvenience that this may have caused you.
We appreciate you choosing our platform and for being part of IQ Option.