Important Service Update from Kapruka.com
Dear Kapruka Customer,
We wish you a very happy Sinhala and Tamil New Year filled with good health and prosperity.
This year will challenge every one of us and every single business not only in Sri Lanka but all over the world. Especially for emerging economies such as Sri Lanka, the effects on businesses will be much larger and profound. I would like to take a moment to give you an update on what Kapruka, as Sri Lanka’s 1st and largest e-commerce organization is facing and how it has planned its journey ahead.
Regulatory Challenges
Kapruka had 6 grocery products which were priced above the recently imposed government-controlled price. It was our mistake in not having removed the product or adjusted the price in line with the control-price promptly.
However, since the identification of this we have fully complied with the authorities and have removed these items from our inventory until we take corrective measures in sourcing and pricing these products in line with government regulations.
We would like to extend our sincere apologies for this mistake on our part and wish to assure you that corrective measures have been taken to avoid such discrepancies in the future. As Chairman, I accept full responsibility of this than passing the blame to departments or management members of Kapruka