ඩකෙ පයලොග් (Dialog)

raaajit

Active member
  • Nov 4, 2007
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    #Dialog #Axiata , Guys Please take this seriously ,Please give a consistent speed internet connectivity to the 4G Broadband Customers , for the amount that they are paying.
    I have reported numerous time about this to Customer Service but still haven't got a proper response from them. They are asking to clean the sim card , restart the router and I'm really fed up with them.
    If you can't provide a services up to a satisfactory level to the existing customers , please at least don't try to increase your customer base without properly optimizing your infrastructure.
    You guys are saying that Future is today but what I can say is that you guys are not even near to that.

    P.S.

    This is the latest response that I got from them, I could not understand how they can close the ticket without even properly resolving it.....

    ''"Dear Customer, Your Service Request 2-0003026412 is closed. You may experience a browsing slowness issue in Dialog Home Broadband Service.
    Our technical teams are working to minimize service interruptions soon.
    We apologies for any inconvenience caused. We are committed to providing a high quality broadband network service Thanking you Dialog Axiata.""

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    Last edited:

    raaajit

    Active member
  • Nov 4, 2007
    234
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    28
    Don't talk to shitty customer support agents. Talk to technical support. They will surely help
    These things have to be sorted out from there infrastructure level , problem is instead of doing that they are adding additional load with new customers
     

    wijebahu

    Well-known member
  • Apr 8, 2007
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    Kandy
    These things have to be sorted out from there infrastructure level , problem is instead of doing that they are adding additional load with new customers
    Matath oya seen eka tibba ban. Henama slow. Oya tramwath awe ne. Unta call karala customer support eke unge baila ahala epa wela hitiye. Dwaswak upload fail wenna gatha. Eta passe meme technical support ekata aran mulu seen ekama kiuwa. Mage onakama upload karanna kiyala ehema. Eta passe un tamai mata outdoor unit ekak euwe. Balapn den speed eka.
    11384115636.png
     
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    mayadmax

    Well-known member
  • Apr 24, 2007
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    well everyone must know, these signals come from air. no wireless broadband will be as stable as wired lines. and there was a slowness last couple of days in all dialog, mobitel and others. In terms of connectivity, dialog is still a reliable source for me in terms of signals across country, service reliability and devices unlike mobitel
     

    Colours

    Well-known member
  • Feb 2, 2012
    6,134
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    mageth Dialog 4g connection eka slow wela bn...unge hot line weda karanneth na complain karanna redda...
     
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    ELShock

    Well-known member
  • Jan 30, 2017
    1,004
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    I'm also facing the same issue mcn
    been complaining to the technical staff for a week now
    mun tower paththen signal improve krnawa upgrade krnawa kyla kynne
    owa karanne naha lu oya qwata short time period ekakin
    epa wela inne me tke
     
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