My buyer protection is almost over, but I can not open a dispute?
Due to the pandemic and the shipping delays, Aliexpress currently requires that you wait until the buyer protection has expired before you can open a dispute. So wait patiently. You have 15 days after protection expires to open a dispute.
But read the next question before you do so.
My buyer protection is over, should I open a dispute?
It is strongly recommended to ask the seller to extend your buyer protection by 30 days BEFORE it expires. Most packages do arrive eventually, so this will allow more time for the package to arrive. You can extend buyer protection to a maximum of 120 days.
Opening too many disputes can get you banned on Aliexpress, so you need to avoid disputes as much as possible.
And you really want to avoid having to ask the next question.
I opened a dispute, now they ask me to wait even more?
But if you get in this situation, wait for the suggested period and update your dispute claim to say it still hasn't arrived. They may repeat this several times, asking to wait another x days.
Aliexpress really wants you to wait 120 days before they agree to a refund for packages not arriving. So it is better to extend buyer protection yourself and open a dispute only after you can't extend it no more.
Where can I see how much buyer protection I have left?
The best place is on the website. Go to your order detail, there should be a counter going down. That's your buyer protection. You don't see it any more after opening a dispute.
I got a refund after a dispute and now my package has arrived. What should I do?
First of all, it is best to avoid this situation by extending your buyer protection, as described before.
If you got a refund, you shouldn't feel pressured to repay the seller. Most sellers can claim their insurance for lost packages, so if you pay them, they win twice.
If you still feel you must repay them, Just order your item again but message the seller that he doesn't need to actually ship.