මචන් ඔකුනට පුලුවන් ප්රවෘත්ති කියන කොට නලවන්න විතරයි. වෙනදෙයක් බෑ. මිනිස්සු පාර පනින කොට කරන වැරදියි අරව මෙව්වා තමා. ඔනේ නැති හු**** නෑ.
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Petition against SLT Broadband
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Source : Sundaytimes ( http://www.sundaytimes.lk/120729/news/customers-petition-slt-for-better-internet-service-7348.html)
Customers petition SLT for better internet service
By Charundi Panagoda
Sri Lanka Telecom (SLT) says ADSL connection issues are due to network abuse by a minority of users downloading large amounts of data. Disgruntled SLT customers have petitioned online at change.org, calling for the company to improve its service.
The petition, “We Want Reasonable WWW,” with over 500 signatures, requests SLT improve its service and “consider practical usage of internet and provide reasonable monthly data usage.”
SLT plans in the past promised unlimited amounts of data volume but was discontinued after January this year. The newly introduced plans have data volume limits, causing concern for old customers who purchased unlimited plans.
SLT CEO Greg Young told the Sunday Times that SLT will not be putting constraints on old unlimited packages.
“As the average internet usage increases and a number of customers become extremely heavy users, SLT has introduced nine new packages to provide competitive prices for customers,” Mr. Young said.
“We’ve introduced new plans with a range of prices, volumes and speeds,” he added. “Under Fair Usage Policy (FUP), we don’t limit the volume, but after they reach a certain data threshold, we reduce the speed, so their quality of service will go down.”
The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) allowed SLT and Dialog to introduce a FUP for new broadband packages to implement data caps. According to the TRCSL website, FUP cannot be implemented on existing customers, and they should be given an opportunity to switch to a new package at a reduced monthly rental.
Mr. Young claimed 70% of SLT customers are moving to new packages that offer “higher quality speed performance,” with about Rs. 200 or Rs. 300 reduced.
SLT customer and original petitioner Mervan Arosha claimed SLT is constraining his connection despite being an unlimited plan purchaser before this year.
“I download around 100 GB, I know it is a big amount, but they should inform me before limiting my connection, because when I got the connection they said I can download big,” he told the Sunday Times, adding, “And SLT customer representatives are giving me conflicting answers. Some say I’m a heavy user, therefore, my connection is limited, while others say it is still unlimited.”
Despite complaints online and on Facebook, SLT said only 3% of ADSL complaints received, related to speed issues. Mr. Young said the majority of complaints came from heavy users who “abuse the network” by using their connection to run businesses, share bandwidth with other users, or to provide free or paid internet access in public or semi-public places, which violates SLT terms of use.
“The original unlimited packages were designed for individual home users, or maybe workplace use,” he said. “Heavy users are using it for purposes the packages were never designed for.”
“Even though the old plans were called ‘unlimited’, they have always been limited by a contention policy,” he added.
Network engineer and customer Kalinga Athulathmudali accused SLT of “misleading” customers.
“Basically, SLT is not keeping with the increasing data demands, ” he alleged. “It is trying to keep the same network infrastructure and make more money by adding more users and not expanding its network to keep up with the demand. ”
“There are two ways to regulate connection issues,” Chamindra Attanayake, Information Systems Manager at the University of Colombo School of Computing, told the Sunday Times.
“One is to pass a law requiring ISPs to maintain a certain speed for each individual user. The second is to check bandwidth length for different ISPs, announce who is providing good service, so that others will follow to keep up. The TRCSL is currently doing the second, where customers can see who the best provider is,” he said.
Customers petition SLT for better internet service
By Charundi Panagoda
Sri Lanka Telecom (SLT) says ADSL connection issues are due to network abuse by a minority of users downloading large amounts of data. Disgruntled SLT customers have petitioned online at change.org, calling for the company to improve its service.
The petition, “We Want Reasonable WWW,” with over 500 signatures, requests SLT improve its service and “consider practical usage of internet and provide reasonable monthly data usage.”
SLT plans in the past promised unlimited amounts of data volume but was discontinued after January this year. The newly introduced plans have data volume limits, causing concern for old customers who purchased unlimited plans.
SLT CEO Greg Young told the Sunday Times that SLT will not be putting constraints on old unlimited packages.
“As the average internet usage increases and a number of customers become extremely heavy users, SLT has introduced nine new packages to provide competitive prices for customers,” Mr. Young said.
“We’ve introduced new plans with a range of prices, volumes and speeds,” he added. “Under Fair Usage Policy (FUP), we don’t limit the volume, but after they reach a certain data threshold, we reduce the speed, so their quality of service will go down.”
The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) allowed SLT and Dialog to introduce a FUP for new broadband packages to implement data caps. According to the TRCSL website, FUP cannot be implemented on existing customers, and they should be given an opportunity to switch to a new package at a reduced monthly rental.
Mr. Young claimed 70% of SLT customers are moving to new packages that offer “higher quality speed performance,” with about Rs. 200 or Rs. 300 reduced.
SLT customer and original petitioner Mervan Arosha claimed SLT is constraining his connection despite being an unlimited plan purchaser before this year.
“I download around 100 GB, I know it is a big amount, but they should inform me before limiting my connection, because when I got the connection they said I can download big,” he told the Sunday Times, adding, “And SLT customer representatives are giving me conflicting answers. Some say I’m a heavy user, therefore, my connection is limited, while others say it is still unlimited.”
Despite complaints online and on Facebook, SLT said only 3% of ADSL complaints received, related to speed issues. Mr. Young said the majority of complaints came from heavy users who “abuse the network” by using their connection to run businesses, share bandwidth with other users, or to provide free or paid internet access in public or semi-public places, which violates SLT terms of use.
“The original unlimited packages were designed for individual home users, or maybe workplace use,” he said. “Heavy users are using it for purposes the packages were never designed for.”
“Even though the old plans were called ‘unlimited’, they have always been limited by a contention policy,” he added.
Network engineer and customer Kalinga Athulathmudali accused SLT of “misleading” customers.
“Basically, SLT is not keeping with the increasing data demands, ” he alleged. “It is trying to keep the same network infrastructure and make more money by adding more users and not expanding its network to keep up with the demand. ”
“There are two ways to regulate connection issues,” Chamindra Attanayake, Information Systems Manager at the University of Colombo School of Computing, told the Sunday Times.
“One is to pass a law requiring ISPs to maintain a certain speed for each individual user. The second is to check bandwidth length for different ISPs, announce who is providing good service, so that others will follow to keep up. The TRCSL is currently doing the second, where customers can see who the best provider is,” he said.
Source : Sundaytimes ( http://www.sundaytimes.lk/120729/news/customers-petition-slt-for-better-internet-service-7348.html)
Customers petition SLT for better internet service
By Charundi Panagoda
Sri Lanka Telecom (SLT) says ADSL connection issues are due to network abuse by a minority of users downloading large amounts of data. Disgruntled SLT customers have petitioned online at change.org, calling for the company to improve its service.
The petition, “We Want Reasonable WWW,” with over 500 signatures, requests SLT improve its service and “consider practical usage of internet and provide reasonable monthly data usage.”
SLT plans in the past promised unlimited amounts of data volume but was discontinued after January this year. The newly introduced plans have data volume limits, causing concern for old customers who purchased unlimited plans.
SLT CEO Greg Young told the Sunday Times that SLT will not be putting constraints on old unlimited packages.
“As the average internet usage increases and a number of customers become extremely heavy users, SLT has introduced nine new packages to provide competitive prices for customers,” Mr. Young said.
“We’ve introduced new plans with a range of prices, volumes and speeds,” he added. “Under Fair Usage Policy (FUP), we don’t limit the volume, but after they reach a certain data threshold, we reduce the speed, so their quality of service will go down.”
The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) allowed SLT and Dialog to introduce a FUP for new broadband packages to implement data caps. According to the TRCSL website, FUP cannot be implemented on existing customers, and they should be given an opportunity to switch to a new package at a reduced monthly rental.
Mr. Young claimed 70% of SLT customers are moving to new packages that offer “higher quality speed performance,” with about Rs. 200 or Rs. 300 reduced.
SLT customer and original petitioner Mervan Arosha claimed SLT is constraining his connection despite being an unlimited plan purchaser before this year.
“I download around 100 GB, I know it is a big amount, but they should inform me before limiting my connection, because when I got the connection they said I can download big,” he told the Sunday Times, adding, “And SLT customer representatives are giving me conflicting answers. Some say I’m a heavy user, therefore, my connection is limited, while others say it is still unlimited.”
Despite complaints online and on Facebook, SLT said only 3% of ADSL complaints received, related to speed issues. Mr. Young said the majority of complaints came from heavy users who “abuse the network” by using their connection to run businesses, share bandwidth with other users, or to provide free or paid internet access in public or semi-public places, which violates SLT terms of use.
“The original unlimited packages were designed for individual home users, or maybe workplace use,” he said. “Heavy users are using it for purposes the packages were never designed for.”
“Even though the old plans were called ‘unlimited’, they have always been limited by a contention policy,” he added.
Network engineer and customer Kalinga Athulathmudali accused SLT of “misleading” customers.
“Basically, SLT is not keeping with the increasing data demands, ” he alleged. “It is trying to keep the same network infrastructure and make more money by adding more users and not expanding its network to keep up with the demand. ”
“There are two ways to regulate connection issues,” Chamindra Attanayake, Information Systems Manager at the University of Colombo School of Computing, told the Sunday Times.
“One is to pass a law requiring ISPs to maintain a certain speed for each individual user. The second is to check bandwidth length for different ISPs, announce who is providing good service, so that others will follow to keep up. The TRCSL is currently doing the second, where customers can see who the best provider is,” he said.
Charundi Panagoda
"Telecommunications Regulatory Commission of Sri Lanka" (TRC)
SLT un unta ona ona wada karanawa ay dan na lankawwe mehema ekak thiyenne.
mun kiyana eka SLT un satha pahakata ganan gan na, un unta ona wada.
aparade munta nikan inda padi gewanne.
mewata melo hasarak dan nathi mati mollu dagaththahama wenne oka thama dan hama thanama wenawa wage.
SLT un unta ona ona wada karanawa ay dan na lankawwe mehema ekak thiyenne.
mun kiyana eka SLT un satha pahakata ganan gan na, un unta ona wada.
aparade munta nikan inda padi gewanne.
mewata melo hasarak dan nathi mati mollu dagaththahama wenne oka thama dan hama thanama wenawa wage.
ශ්රී ලංකා ටෙලිකොම් විසින් සපයන සීමාරහිත අන්තර්ජාල සේවාවන්හි අන්තර්ජාලය වේගය බාල වීම හේතුවෙන් බොහෝ දෙනා අපහසුතාවයට පත්වී ඇති බව වාර්තා වනවා.
මෙම පැරණි පැකේජ හිමියන් වන සීමාරහිත අන්තර්ජාල භාවිතා කරන්නන් ටෙලිකොම් විසින් හිතු මතේ වෙනත් පැකේජයන්ට මාරුකොට ඇති අතර තවත් ග්රාහකයන් තමාගේ අන්තර්ජාලයේ වේගය අඩු බව පැවසු විට අලුත් පැකේජයන්ට මාරුවන ලෙස දන්වා ඇත.
මේ පිළිබඳව අප දිගින් දිගටම පසුගිය කාලයේ ලිපි පල කල අතර බොහෝ දෙනෙකු අප වෙත පැමිණිලි කර සිටියේ ඔවුන්ගේ අන්තර්ජාලයේ වේගය දැන් ඉතාම මන්දගාමී වී ඇති බවයී.
මේ පිළිබඳව අප ශ්රී ලංකා ටෙලිකොම් වෙතින් කරුණු විමසු අතර ඔවුන් අප වෙත දන්වා සිටියේ පැරණි සීමාරහිත අන්තර්ජාල ග්රාහකයන්ගේ අන්තර්ජාල පරිහරණය මාස තුනක කාලයක් තිස්සේ ඔවුන් විසින් පරික්ෂාවට ලක්කරන බවයි.
එසේ පරික්ෂා කිරීමේදී ඔවුන්ගේ අන්තර්ජාල පරිහරණය අසාමාන්යය ලෙස වැඩිනම් ඔවුන් විසින් එම ග්රාහකයා වෙනම "සර්වර් ලිස්ට්" එකක වෙත යොමු කෙරෙන අතර ඉන්පසු ඔහුගේ අන්තර්ජාලයේ වේගය මන්දගාමී වීම සිදු වේ.
මෙසේ සිදු කල පසු ඒ පිලිබදව ග්රාහකයා අයත්වන ප්රාදේශීය ටෙලිකොම් කාර්යාලයේ කළමනාකරු වෙත දන්වන අතර එම ග්රාහකයාට නැවත පැරණි වේගයම ලබාගැනීමට අවශ්යයනම් එම කළමනාකරු හමුවී නැවත අනවශ්යය ලෙස භාගත සිදුකිරීම් සිදු නොකරන බව සහතික වී ලියුමක් ලබාදීමෙන් "සර්වර් ලිස්ට්" තුලින් ඉවත්විය හැක.
ඔවුන් වැඩිදුරටත් අප වෙත දන්වා සිටියේ මෙය සාධාරණ භාවිත ප්රතිපත්තිය නොවන බවත් සාධාරණ භාවිත ප්රතිපත්තියේදී සිදුවන්නේ මාසිකව යම් අගයකට සිමාකිරිම පමණක් බවත්ය.
.gossip9.
මෙම පැරණි පැකේජ හිමියන් වන සීමාරහිත අන්තර්ජාල භාවිතා කරන්නන් ටෙලිකොම් විසින් හිතු මතේ වෙනත් පැකේජයන්ට මාරුකොට ඇති අතර තවත් ග්රාහකයන් තමාගේ අන්තර්ජාලයේ වේගය අඩු බව පැවසු විට අලුත් පැකේජයන්ට මාරුවන ලෙස දන්වා ඇත.
මේ පිළිබඳව අප දිගින් දිගටම පසුගිය කාලයේ ලිපි පල කල අතර බොහෝ දෙනෙකු අප වෙත පැමිණිලි කර සිටියේ ඔවුන්ගේ අන්තර්ජාලයේ වේගය දැන් ඉතාම මන්දගාමී වී ඇති බවයී.
මේ පිළිබඳව අප ශ්රී ලංකා ටෙලිකොම් වෙතින් කරුණු විමසු අතර ඔවුන් අප වෙත දන්වා සිටියේ පැරණි සීමාරහිත අන්තර්ජාල ග්රාහකයන්ගේ අන්තර්ජාල පරිහරණය මාස තුනක කාලයක් තිස්සේ ඔවුන් විසින් පරික්ෂාවට ලක්කරන බවයි.
එසේ පරික්ෂා කිරීමේදී ඔවුන්ගේ අන්තර්ජාල පරිහරණය අසාමාන්යය ලෙස වැඩිනම් ඔවුන් විසින් එම ග්රාහකයා වෙනම "සර්වර් ලිස්ට්" එකක වෙත යොමු කෙරෙන අතර ඉන්පසු ඔහුගේ අන්තර්ජාලයේ වේගය මන්දගාමී වීම සිදු වේ.
මෙසේ සිදු කල පසු ඒ පිලිබදව ග්රාහකයා අයත්වන ප්රාදේශීය ටෙලිකොම් කාර්යාලයේ කළමනාකරු වෙත දන්වන අතර එම ග්රාහකයාට නැවත පැරණි වේගයම ලබාගැනීමට අවශ්යයනම් එම කළමනාකරු හමුවී නැවත අනවශ්යය ලෙස භාගත සිදුකිරීම් සිදු නොකරන බව සහතික වී ලියුමක් ලබාදීමෙන් "සර්වර් ලිස්ට්" තුලින් ඉවත්විය හැක.
ඔවුන් වැඩිදුරටත් අප වෙත දන්වා සිටියේ මෙය සාධාරණ භාවිත ප්රතිපත්තිය නොවන බවත් සාධාරණ භාවිත ප්රතිපත්තියේදී සිදුවන්නේ මාසිකව යම් අගයකට සිමාකිරිම පමණක් බවත්ය.
.gossip9.
We should all thank Sunday Times reporter Charundi Panagoda for having a backbone to examine this issue thoroughly and writing an unbiased report regarding SLT broadband issues.
http://www.sundaytimes.lk/120729/news/customers-petition-slt-for-better-internet-service-7348.html
Also our petition is mentioned on gossip9
Great work mates, we should get more signatures and give more publicity for our petition.
http://www.sundaytimes.lk/120729/news/customers-petition-slt-for-better-internet-service-7348.html
Also our petition is mentioned on gossip9
Great work mates, we should get more signatures and give more publicity for our petition.
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