[FONT=Calibri]I'm sorry that your order has not yet arrived.[/FONT]
[FONT=Calibri]I’ve personally checked the status of your order and would like to let you know that it did ship out from our warehouse. I apologize for the inconvenience and lengthy ship time. On rare occasions, the US Postal Service (USPS) incurs delays with shipments; packages are also sometimes held at your local post office for you, without a notification letter. *Please note* if you have moved - the USPS does not usually forward media mail.[/FONT]
[FONT=Calibri]Since it has been an abnormally long time, however, I recommend the following:[/FONT]
[FONT=Calibri]Please stop by or call your local post office to inquire as to whether they are holding a package for you; if they are not, I'd be happy to authorize a re-shipment of the missing item(s) for you. A reshipment to the same address is at no cost.[/FONT]
[FONT=Calibri]In order to process a reshipment, please provide ALL the following information in a reply email to me so that I can ensure this second shipment makes it to you without problems.[/FONT]
[FONT=Calibri]Please provide:[/FONT]
[FONT=Calibri]1. Your full name[/FONT]
[FONT=Calibri]2. Full shipping address[/FONT]
[FONT=Calibri]3. The item #(s) or title(s) of the items you are missing[/FONT]
[FONT=Calibri]4. If this shipping address is different than the first one you originally gave, I will need to know the reason for the change. A fee may be applied for this service.[/FONT]
[FONT=Calibri]I will begin processing on the re-ship of your missing items as soon as I receive the above information from you. Thank you so much for your patience and once again, I apologize for the inconvenience this has caused you.[/FONT]
[FONT=Calibri]Thank you for your business.[/FONT]