NOTICE: Dear Customers, Please note that our email support team is on holiday till 2nd Jan 2024. For immediate support, please call us on our hotline at 0705 729 729 or WhatsApp us on the same. We appreciate your understanding on this matter. Happy Holidays!
Thank you for reaching out to us via email!
This is to confirm that we have received your email and one of our team members will get back to you in 24-48 hours if required. (Monday-Friday).
For urgent inquiries, please contact us via call at +94705729729.
Notice for Sale Day Customers
Please note that we try to ship all orders within 7 days from the date of order place. However, there could be delays in order processing. You will receive an email once the order has been shipped from our end. Once the order has been shipped, you will most probably receive it within 3-5 working days.
We strictly DO NOT allow conversion of order shipping methods (Store Pickup to Delivery or vice versa) as these requests are not feasible and will be rejected. You may find the shipping method you've selected in the confirmation email you received.
Further, we are not able to reply to every single email of yours since we have received a huge number of queries. We apologize for any inconvenience that may occur. We believe we have already answered your query in the above message or please find the Q&A below;
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Until we get back, these Q&A might help you;
- When will I receive my order?
Within 3-5 working days for general orders and 48 working hours for Express delivery orders.
- I still did not receive my order after 5 working days. What to do?
Please check whether you have placed a store pickup order, if so, you may pick it up from our Colombo 03 showroom. If not, we will check on this matter and get back to you within due course.
- I have a warranty request.
Please call our hotline on 0705729729 (Ext.2) in order to raise a warranty claim.
