What are the different kinds of cancellations?
Fiverr Customer Support has detailed information about Fiverr’s cancellations policy. Here are some relevant details for sellers to be aware of:
- Buyer Requested Cancellations:
Buyers can request a cancellation if an order is Late. A buyer requested cancellation can have a negative impact on a seller’s business. This also leaves sellers in a position in which they might have already worked on a Gig that they now won’t receive payment for. For those reasons, this kind of cancellation should be avoided by sending your Gig on time.
This is one way to resolve an order that both parties can’t agree on.
If one side requests and the other accepts within 24 hours, it does not impact the seller’s ratings.If a Buyer doesn’t respond within 2 days of a seller initiating a Mutual Cancellation, the Gig is automatically canceled.
If sellers and buyers don’t agree to mutual cancellation, then contacting Fiverr Customer Support is the next step.
Source:
Order Completion & Cancellations: Steps to Figuring it Out