oya wage situation ekakata gihilla balanna ona. uge side eken e prashne uta awa first time wenna athi, habai customer ge first time nemeine. hariyata process ekek nathi unama customer ta iwasapan iwasapan kiyala wadak na.
aththastama e gani 4-5 times awilla nam hithala balapan e manussayage frustration eka. minissunge prashna wisandana eka unge job eka unata, water board eke dawas ganan ringagena bill wala issues fix karana eka customer ge job eka nemeine,
example, ane mage gedara wathura bile prashnayak eka wisandaganna ona kiyala ohoma dawas 4k 5k company eken niwadu dei da?
water board, CEB, SLT, Dialog eki meki noki hama pagayama ekai. melo system ekak na. by system i mean, SLT eke ewunge proper ticketing system ekakuth na mama danna widiyata 1212 complaints handle karanne emails walin. complaint eka aragena relevant team Ekata email gahala follow-up karanawa misak, e team eke ewun issue eka sort out karanna patan aragenada, mona wage actions da aran thiyanne kiyalawath 1212 hotline eke ewunta track karanna ba....