My friend told me a story which happened to him recently. it sound unbelievable but he swore me as it true.anyway to make a long story shorten,He had made an advanced booking for his honeymoon to stay at ARALIYA HOTEL at Unawatuna which was opened a year ago with a big propaganda and some public outcry .He had checked in around 4 pm.then he had noticed the AC not working in his room.after making several complaints a guy look like a technician has come and fumbled with it and gone away saying it would be OK within 15 mins. As nothing happened even after his 15 mins he had complained again and then told him its OK now and checked. they had kept telling lies and excuses. later my friend has asked them to give him another room.nothing has happened for that also. They had been pretending as the AC was restored and fooling them. nothing had happened till 8.30 in the evening. he had lost his temper and really ashamed and frustrated so had asked them to pay back his money and left it.Could you imagine how he might felt at the time with his newly wedded wife on their first day of the honeymoon? How our people are insensitive to others. when he was leaving a worker there had told him the actual story, as there were no bookings nowadays The Central AC system has been kept shut down and they reluctant to Start it only for one room and also the main technician must come to restart it but he was not available.Could you believe this??? what a service you could expect from a so called 5 or 7 star hotel owned by a big Sinhala buisnessman in this country?????? nothing just tons of lies and lame excuses. He had Vowed to make a Google review of the place and warn others.
