මොන වගේ ද කියලා තව ටිකක් කියන්න පුළුවන් නම් requirement එක.
සාමාන්යෙන් Facebook Messenger වගේ customer CRM එකක් ද,
එක admin නම් ඉන්නේ customer handle කරන්න,
Muse try කරලා බලන්න, Referral + Bot ගෙන් ගන්න tokens ...
මේ තියෙන්නේ rough අදහසක් කරන වීදිය
Here's how it breaks down:
*What I'd build for you (the whole thing):*
- A backend that receives WhatsApp and Messenger messages via webhooks, stores every customer and conversation in a database, and auto-replies using AI
- A simple dashboard where you see all chats, customer info, and can jump in manually when the bot needs backup
- Smart handoff: bot handles FAQs and routine stuff, flags you when a human should take over
*What you'd need to do (the parts only you can):*
- Set up a Meta developer account and connect your WhatsApp Business number through their Cloud API. It's free, but the verification clicks are yours. Same for your Facebook Page for Messenger.
- One gotcha to know: WhatsApp only lets businesses send free-form messages within 24 hours of the customer's last message. Outside that window you must use pre-approved template messages. I'd build the CRM around that rule so you don't get blocked.
- Hosting: needs to run 24/7 with a public URL for the webhooks. Your Oracle ARM instance works, or something like Railway/Render.
